At Supfina, service is key. Not only do we provide our clients with in-depth consulting, we work closely with you to develop optimum solutions for your specific surface-finishing requirements.
Pre-sales service — with application consulting and test processing — comes as natural to us as our extensive after-sales service program, which includes maintenance and upkeep as well as a vast array of spare parts and superfinishing tools.
Flexible designs mean that our machines can quickly adapt to your production needs, no matter the workpiece or required surface parameters. That, in turn, allows you to quickly respond to your own customers’ changing requirements — giving you a distinct competitive advantage.
We offer full-service packages that are tailored to your unique needs.
- Scheduled preventive maintenance
- Reduced downtime
- Increased machine availability
- Extended life spans for consumables
Our team of highly qualified application technicians and our expansive machine inventory allow us to offer sample finishing of workpieces with specific requirements (materials, tolerances, tools, etc.). Such close collaboration with our clients guarantees that we continually develop our processing technologies.
Spare and Wear parts / Tools
We provide customized superfinishing tools that are tailored to your production processes. You can also easily select and order tools at: www.supfina.com/finder/tool-finder.
In Europe, spare parts are usually delivered within 24 hours. Within Germany and to neighboring countries, orders received by 1:00 p.m. are shipped by courier for same-day delivery.
In the United States, spare parts are delivered as quickly as the supply chain allows. For US orders, please contact firstname.lastname@example.org or email@example.com
Our training materials are targeted to specific user groups. Clients can choose their training facility, be it at their site or at our technology center. Documentation is specific to the machine and to the clients’ workpieces, allowing clients to easily make adjustments and programming changes on their own.
We support our clients during the initial phase as well as during production:
- Finishing workpieces with changed requirements (tolerance, cycle time, dimensions, etc.)
- Testing new workpieces or tools
To keep productivity losses and downtime to a minimum, we focus on achieving the quickest service response times. For example, defect notifications received by 5:00 p.m. are handled on-site the following business day.
Upon request, we can offer around-the-clock service as well as on-call service on Sundays and holidays.
Working closely with our clients, we develop machine rebuilds and complete refurbishments. Depending on your preferences, we can do the work at your facility or at our technology center.
In addition to our new, state-of-the-art machines, we offer low-cost used machines that have been completely refurbished at our technology center; bear the CE mark; and are customized to the client's requirements.