Comprehensive Service at Any Time
To keep productivity losses and downtime to a minimum, we focus on achieving the quickest service response times. For example, defect notifications received by 5:00 p.m. are handled on-site the following business day.
Upon request, we can offer around-the-clock service as well as on-call service on Sundays and holidays.
Training and Instruction
Our training materials are targeted to specific user groups. Clients can choose their training facility, be it at their site or at our technology center.
Documentation is specific to the machine and to the clients’ workpieces, allowing clients to easily make adjustments and programming changes on their own.
Supfina Quick Support – SQS
Industry 4.0: What does the term mean to you? Supfina invites you to explore the possibilities of its new digitization initiatives, which can make your production more efficient, stable, and secure.
The new Supfina Quick Support — SQS — combines these digitization initiatives to develop a completely new dimension in digital service. Whether it’s interactive online support with data glasses; fast access to important documentation; direct availability of articles and service instructions on the machine; or constant monitoring of machine status and productivity, SQS will transport your production into the digital future.
You can find more information about SQS here.
Rebuilds, Complete Refurbishments, or Used Machines
Working closely with our clients, we develop machine rebuilds and complete refurbishments. Depending on your preferences, we can do the work at your facility or at our technology center.
In addition to our new, state-of-the-art machines, we offer low-cost used machines that have been completely refurbished at our technology center; bear the CE mark; and are customized to the client’s requirements.